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Frequently Asked Questions

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<p>No. None of the rooflights we currently sell are safe to walk on. If you are interested in a walk on unit please let us know and we can provide a bespoke quote.</p>
<p>No. The polycarbonate material we use has a UV coating to prevent discolouration from the sun. For this to be effective the dome/pyramid must not be scratched or harmed in any way that may damage the UV coating.</p>
<p>Yes, however the warranty period varies between the products, please check specific product pages for this information. Any electrical components used come with a 1 year warranty.</p>
Not necessarily. Most of our rooflights are available as complete rooflights with kerbs and fixings ready to fit them directly to the roof deck, however in some cases we can supply the top of a rooflight on its own ready to fit to an existing builders timber kerb. Please check the specific product information for further information.
<p>If you are buying a complete rooflight with a kerb you need to measure the size of the hole in the roof. If you are only buying the top section to fit to an existing kerb you need to measure the overall external size of the timber kerb including weathering finishes. You may also find our measuring guide handy which is available to view on our website. A link to this can be found at the top of every page. Some customers also find it useful to print a copy of this and take it with them whilst they measure the rooflight.</p>
hide Polycarbonate dome tops only come with security fixing and fixing caps as standard to screw into your own timber upstand / kerb. Polycarbonate domes with suppled PVC upstands come with security fixings and caps as standard to attach the polycarbonate element to the PVC upstand. Fixings to attach the PVC upstand to the roof deck are not supplied, these can be simple wood screws as any waterproofing will cover over these fixings when the unit is installed.
<p>We have designed our website to make sure it is as easy as possible for you to place and order with us. Simply find the rooflight or skylight product type you wish to purchase. When you have found what you want you can select your options from the drop down boxes, once happy with your selection please click the green add to cart button and proceed to checkout. If you have any problems please give us a call and a friendly member of our sales team will be able to talk you through the process however we are not able to take payment over the phone.</p>
We are only able to deliver to mainland UK addresses at this time however if you have other requirements please give us a call to discuss your options.
We offer a 30 Day Returns Policy on all stock products, if you would like to return your order please ensure that this is carried out within the stated time frame. No returns will be accepted outside of the 30 day period. Please contact us to request the relevant return address, all returns must be in the original packaging. Once the product is received and checked and is deemed to be in an unused and resalable condition, we will refund the purchase price minus any restocking fee. All bespoke items are non-refundable, please see individual product descriptions. Please ensure that you check the Oder Confirmation details thoroughly and advise us of any discrepancies immediately upon receipt thereof to avoid any issues in regard to bespoke products; if issues are not raised within 24 hours of receipt of the Order Confirmation, we accept no liability if the product once received does not fully match your requirements.
When your unit arrives please take the time to check the unit thoroughly as any claims for damage are not covered by our couriers insurance if the delivery is signed for unchecked. Any damage or discrepancies must be notified to us at info@rooflights-skylights.co.uk within 24 hours from receipt of delivery together with photographic evidence of the damage in question.
All our units are delivered by courier Monday-Friday (excluding bank holidays). Deliveries are usually made between 8am-5pm and there will need to be someone there to sign for the unit, we are not able to give specific time slots for delivery but please give us a call if you have specific delivery requirements. Please note we cannot guarantee a delivery time and we will not be held responsible for any losses incurred due to late delivery.
All units are provided on a supply only basis, we do not offer an installation service. As we are a national company we do not have a list of recommended installers however any competent roofer/builder should be able to carry out the work.
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